Work with us
Get app
Support
How can we help?
Find quick answers below. If you still need help, write to us.
Email us
Write to support@heyeterna.com and tell us what happened. In the app, you can also go to Settings, then About and support, then Help.
Signing in
How do I sign in?
With your email. Enter your email address, and we’ll send you a 6-digit code. Then enter the code in the app.
I didn’t get my code.
Check your spam or junk folder. The email comes from Eterna, hello@heyeterna.com. A code works for 10 minutes. To get a new one, wait 30 seconds, then tap Resend.
Which phones can use Eterna?
Eterna is for iPhone. There is no Android version. You need to be 18 or older to use it.
Pairing
How do I pair with my partner?
Invite your partner with your Key. Tap Share Invite to send it in a message. If you’re together, tap Other ways to connect: it shows a QR code and your Key. Your partner then enters the Key in Eterna. On the Welcome screen, it’s Have an invite key? Join now.
My partner’s Key doesn’t work.
Each Key works once and lasts 7 days. If it has expired or been used, ask your partner to send a new one. After too many tries, wait an hour, then try again.
Your account
How do I unpair?
Open Settings (the gear on your Profile) and tap Unpair. It happens right away, for both of you. Nothing is deleted: everything you made together is archived, and it comes back if you reconnect.
How do we reconnect?
In Settings, tap Reconnect. Your partner gets a request. Once they accept, you’re paired again, with everything as you left it.
How do I delete my account?
In Settings, tap Delete account, then enter the code we email you. Your account and personal data are deleted. If you’re paired, your connection ends and your shared records are permanently removed, for both of you. This can’t be undone.
Can I lock Eterna?
Yes. In Settings, under Account, turn on App Lock (Face ID). Eterna then asks for Face ID when you open it.
How do I change notifications?
In Settings, tap Notifications. There’s a switch for each type: Reveals, Records, Insights, Milestones and Our Story.
Purchases
How do I cancel my subscription?
Apple handles subscriptions. In Eterna, open Settings, then Subscription, and tap Manage subscription. You can also cancel in your iPhone’s Settings app: tap your name, then Subscriptions. One subscription covers you both, so only the partner who subscribed can cancel it.
How do I restore a purchase?
In Settings, open Subscription and tap Restore purchases. Use the same Apple Account you paid with.
How do I get a refund?
Apple handles all payments, so refunds come from Apple. You can ask for one at reportaproblem.apple.com.
Privacy
Who can see my answers?
Your partner can’t see your answers until you’ve both answered. Then The Reveal shows them to you both. The Privacy Policy explains what we collect and why.
How do I ask about my data?
Email privacy@heyeterna.com.